Giftpur · Policies
Shipping Policy
Here's exactly when your order ships, how long delivery takes, and what happens if something goes wrong along the way.
Last updated: 18 August 2026
Dispatched in 1–2 business days
Every order is packed and handed to our courier partner within 1–2 business days of being placed.
Delivered in 4–7 days
Once shipped, most orders arrive within 4 to 7 days, depending on your location.
Currently shipping within India only
We don't yet support international shipping — every order must have a delivery address in India.
Secure online payments
All orders are paid for online at checkout using UPI, cards, or netbanking.
1. Dispatch & delivery times
Once your order is confirmed, our team packs it and hands it over to our courier partner within 1–2 business days. You'll get an email and SMS/WhatsApp update as soon as it's shipped.
From the point of dispatch, delivery typically takes 4 to 7 days, depending on your city or pin code. Metro areas are usually on the faster end of that window; remote or non-serviceable pin codes can occasionally take a little longer.
2. Shipping charges
As of the date of this policy, Giftpur offers free standard shippingon all orders across India. If this ever changes, any shipping charge will be shown clearly at checkout before you pay — you'll never be charged shipping without being told first.
3. Where we ship
We currently ship to serviceable pin codes across India only. We are not able to deliver to P.O. boxes, and delivery to certain remote or restricted pin codes may not be available — you'll be notified at checkout if we can't deliver to your address.
4. Tracking your order
Once your order ships, you'll receive an email and an SMS/WhatsApp message with your tracking number and courier details. You can also track any order by logging in and visiting My Orders.
If you haven't received a shipping update within 3 business days of placing your order, please reach out to us at [email protected]and we'll look into it right away.
5. Gift wrap & invoices
Gift wrapping is available on most products and can be selected at checkout. Please note that, as required by Indian tax law, every shipment must include an invoice — we're unable to ship an order without one, including gift orders.
6. Damaged, missing or lost parcels
We carefully quality-check and pack every order before it leaves our warehouse, but if your parcel arrives damaged, is missing items, or doesn't arrive at all, we'll make it right.
Please contact us at [email protected] within 48 hours of delivery(or, for a missing parcel, once your expected delivery window has passed), with your order number and photos or a short video of the parcel and product if it was damaged. We'll arrange a free replacement or a full refund — see our Refund Policy for details.
7. Possible delays
Occasionally, deliveries can be delayed by events outside our control — extreme weather, courier disruptions, regional restrictions, strikes, or public holidays. If your order is delayed, we'll try to keep you updated. Thank you for your patience in these situations.
8. Questions about your shipment
Our support team is happy to help with anything shipping related.